FAQs

Frequently asked questions

Do you accept custom and personalised orders?

Yes! I am happy to take on custom orders or special requests. Please get in touch to discuss and I'll help you with your ideas or design something for you.

 

Can you rush my order?

Yes, but please contact me first to make sure I can complete your order within the required time. There is a small fee for rush orders.

 

How do I send you a photo for my keepsake?

You can upload your photos directrly on the listing page of the items you wish to purchase, or via email to gem@vintagewhispers.co.uk
I can crop, edit and resize photos for you.
If you're unsure whether your photo is suitable you can send it to me before placing an order and I can let you know whether your photo can be used.

 

What is your turnaround time?

My turnaround time on personalised and photo orders is 4 weeks. I do have some items in my store that have a shorter turnaround.
But all of my photo/printed/personalised orders will take 4 weeks to complete.
I do have a 'Rush my order' option if required. 

 

Do you offer international shipping?

Yes I do! I use international standard delivery which is £5.25 and can take up to 2 weeks to be delivered. This can sometimes be longer to some destinations. It should automatically select this delivery option if you are buying from outside the UK but please contact me if it does not.